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1. How can I start or stop my water service?

• You may an call our Customer Care Department at (805) 667-6500 or send an email to myvtawater@cityofventura.ca.gov and provide: your name, premise address, mailing address if different, contact phone number, email address, Driver’s License or Identification number, birthdate, and the name of a co-tenant if you wish to add one. A one-time fee of $52.00 will be charged on the first bills of all new accounts.
• You may call our Customer Care Department at (805) 667-6500 or send an email to myvtawater@cityofventura.ca.gov and provide: your name, premise address, mailing address for the final bill, contact phone number, Driver’s License or Identification number, and birthdate. We will also need the date that you wish to stop service.

Ventura Water is currently working on an on-line application, which will be available soon.

2. How do I establish an online account

Please have your identification card and the telephone number associated with the account. Then:

• Access the Ventura Water Web Connect site at: water.cityofventura.net
• Click on Create Account
• Enter your account number (located on the top right corner of your Ventura Water bill)
• Enter the required information
• Create a username and password

3. How do I update or change my payment information?

• ACH – please complete a new ACH form and submit it with a “voided” check by email to: myvtawater@cityofventura.ca.gov, or mail to: 336 Sanjon Rd Ventura, Ca 93001
• Credit Card – please access your online account, click “edit” and update your credit card information

4. How can I pay my water bill?

You can pay your Ventura Water bill one of four ways:

• By mail to: PO-Box 612770, San Jose, CA 95161-2770
• Drop box in front of City Hall at: 501 Poli Street, Ventura, CA 93001
• By telephone at: (844) 278-9127 (there is a $4.25 convenience fee to use this service)
• Online through your online account (there is a $3.25 convenience fee to use this service)

5. How do I view my water bill?

You can access your online account to view your Ventura Water bill. Please see #2 above for guidelines on how to establish your online account. 

6. How do I set up my account to receive alerts from my Smart Meter?

HomeConnect can be accessed online through the “Account Summary” tab of your Webconnect bill pay portal. To receive threshold and leak detected alerts, navigate to the “Settings” tab on the left side of the screen and click on “User Profile”. Scroll to the “Notifications” section of the page and check the boxes to receive desired alerts. Please note that a valid email will need to be entered in order to receive alerts outside of the HomeConnect portal.

7. When will I get the new meter?

We are currently in the last phase of the AMI project. We expect that the remaining meters will be exchanged by the end of this year, December 31, 2020.

8. What is sewer determination?

Your sewer rate is a fixed number of units based on your average winter water consumption. This is the average of the two bills you receive during the winter months. The average winter consumption determines what your fixed sewer rate will be for the upcoming year from July 1^st to July 1^st of the following year. The City of Ventura has used sewer determination as an effective measurement tool as there is a direct correlation between your water and sewer use.