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1. What does AMI stand for?

Advanced Metering Infrastructure. These meters are also referred to as smart meters. Smart meters provide wireless communication between the meter at your home or business and Ventura Water (your local water utility).

2. How does AMI system work?

It uses a radio network to transmit customer usage data allowing wireless electronic readings and eliminating the need for manual readings.

3. Why are the meters being replaced?

Many meters in the City of Ventura are old and due for replacement. Upgrading meters will provide the following benefits to our customers:

• Streamlined monthly billing (instead of bi-monthly)
  
• Detailed water usage data available to customers online
  
• Leaks detected within 24 hours instead of at the end of a 60 day billing cycle
  
• Improved production, storage and distribution of water

4. Are all meters being replaced?

Yes, approximately 32,000 water meters for Ventura’s residential and commercial customers will be replaced. 

5. Will my water bill look different?

No. The look of your water bill will remain the same for now. If you have question or concerns about your water bill, call Ventura Water's Customer Care at (805) 667-6500.

6. Will my bill increase?

Because new meters are more accurate there is a possibility that your bill may change due to a more precise measurement of your water use.

7. Will the meter upgrade affect my bill?

Installation of the AMI meter upgrade is being funded through current rates.

8. Is my privacy secure?

Yes, measures are in place to ensure your information is secure and kept safe at all times through state-of-the-art data encryption.

9. How long has this meter/radio equipment been manufactured?

The R900 radio devices have been in production since 1999.

10. How many radio devices have been installed in residential applications?

Over 9.0 million Neptune R900 radio devices are deployed on water meters today throughout North America. In addition, over 100 million
900 MHz radio devices are deployed on water, gas, and electric meters across North America.

11. Over the past 13 years, have there been any cases of interference caused by the R900 radio devices?

There have been no documented cases where the R900 devices have interfered with third-party devices.