We’re sorry you’re encountering this issue!
There are two potential reasons that you may be unable to apply for an instant solar permit using Symbium.
First, Symbium may have detected that your project scope is not fully code compliant. If this is the case, you will see at the top of your screen in the Enter Project Scope section a message noting that an issue has been detected and that a permit is not available through Symbium. If you click on the purple text in that message, you will be taken directly to the Analysis section, where you will find detailed information about the detected issue and how to correct it.
Second, you may not have answered every required question or uploaded all the necessary documentation in support of your permit application. If you’re entering your project scope and cannot advance to the Apply for Permits section, check if there’s a notice at the top of the page indicating that not all requirements have been met yet or a notice at the bottom of the page indicating that you need to answer a few more questions. If this is the case, go over your scope of work and answer all the required questions, which will be noted with a red asterisk.
If you are in the Apply for Permits section and cannot Proceed to Payment, review whether you’ve answered all the required questions and uploaded all the required documents in the Apply for Permits section. Required questions and uploads will be noted with a red asterisk.