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1. How do I apply for an instant solar permit on Symbium?

https://symbium.com/faq/rooftop_solar_ess/how-do-i-apply-for-an-instant-solar-permit-on-symbium

2. Who is eligible to apply for a solar permit on Symbium?

In general, an applicant needs a valid contractor’s license with a relevant license classification (e.g., A, B, C-10, C-46 CSLB license classifications). The contractor must also have a valid business license in City of Ventura 

3. I'm unable to apply for an instant solar permit using Symbium. How do I find out why?

We’re sorry you’re encountering this issue!

There are two potential reasons that you may be unable to apply for an instant solar permit using Symbium.

First, Symbium may have detected that your project scope is not fully code compliant. If this is the case, you will see at the top of your screen in the Enter Project Scope section a message noting that an issue has been detected and that a permit is not available through Symbium. If you click on the purple text in that message, you will be taken directly to the Analysis section, where you will find detailed information about the detected issue and how to correct it.

Second, you may not have answered every required question or uploaded all the necessary documentation in support of your permit application. If you’re entering your project scope and cannot advance to the Apply for Permits section, check if there’s a notice at the top of the page indicating that not all requirements have been met yet or a notice at the bottom of the page indicating that you need to answer a few more questions. If this is the case, go over your scope of work and answer all the required questions, which will be noted with a red asterisk. 

If you are in the Apply for Permits section and cannot Proceed to Payment, review whether you’ve answered all the required questions and uploaded all the required documents in the Apply for Permits section. Required questions and uploads will be noted with a red asterisk.

4. How do I submit a revision to my permit application?

Unfortunately, do to the limitation of the software revisions are not possible at this time. If you encounter an issue with your permitted project such as a change of materials, or a reconfiguration of the system that is not part of the approved project you will need to do the following: 

1. Cancel the permit
2. Reapply for a permit using Symbium with the correct equipment/configuration 

 Please see our refund policy below: 

California Building Code 108 Fee Refund: The Building Official is authorized to establish a refund policy.

 1. The Building Official may authorize the refunding of any fee paid which was erroneously paid or collected. Proof shall be provided.

 2. The Building Official may authorize refunding not more than 80% of plan check fees paid when an application for a permit is withdrawn or canceled before any plan review is completed.

 3. The Building Official may authorize the refunding of not more than 80% of the permit inspection fee paid when a permit that has been issued is withdrawn or canceled before any inspections have been completed.

 4. The Building Official shall not authorize the refunding of any fee paid except upon written application filed by the original permittee no later than 180 days after the date of fee payment.

 Please note: Symbium’s processing fee is non-refundable 

5. How do I get technical support while using Symbium?

Please email [email protected] with any questions.