When will I receive my adjustment?

After submitting a written request, Water billing will review your usage history to confirm increased use during the November 2017 - January 2018 billing cycle. Once Water Billing has determined you qualify, you will receive an adjustment as a credit on a future bill within 8 to 12 weeks.

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1. When will I receive my adjustment?
2. How will I receive my adjustment?
3. How many bill adjustments may I receive?

Customers may only apply for one billing adjustment for the affected billing period. This billing adjustment will not apply to the premises' eligibility for a billing adjustment every 5 years.

4. If my property was destroyed in the fires do I qualify for this adjustment?

No. Ventura Water staff has already adjusted bills of customers whose homes were destroyed by the Thomas Fire. Customers were charged only up until the date of the Thomas Fire incident at a proportional rate based on the premises' two year usage average. 

5. Thomas Fire Billing Adjustment Policy