News Flash


Posted on: February 12, 2018

Thomas Fire Water Billing Adjustment

Thomas Fire Water Billing Adjustment

On Tuesday, January 30, 2018, City Council directed Ventura Water staff to implement a process to provide adjustments for qualifying customers who experienced irregularly high water usage during by the Thomas Fire.

A billing adjustment form is available for residents located within the Thomas Fire Mandatory Evacuation Area that had increased water usage through the November 2017 – January 2018 billing period.

Qualifying customers will receive a credit on a future bill for any usage their account was billed for beyond the premises' billing average for the previous twelve billing cycles (i.e., the premises' 2-year billing average)

Customers should not withhold any payments in anticipation of a credit. Failure to pay a bill in full may subject the customer to delinquency penalties and water shut-off per normal procedure for delinquent accounts.

Apply here.

Facebook Twitter Google Plus Email

Other News in Home

Parking Meter

Fast and Easy to Use

Posted on: April 16, 2018
Gardening Classes

Free Water Wise Gardening Series

Posted on: April 4, 2018
Amgen Race

13th Annual Amgen Tour of California

Posted on: March 23, 2018
Rebuilding after the Thomas Fire

Rebuilding after the Thomas Fire

Posted on: January 22, 2018
Evacuation Maps

Evacuation Maps

Posted on: February 8, 2018