On Tuesday, January 30, 2018, City Council directed Ventura Water staff to implement a process to provide adjustments for qualifying customers who experienced irregularly high water usage during by the Thomas Fire.

A billing adjustment form is available for residents located within the Thomas Fire Mandatory Evacuation Area that had increased water usage through the November 2017 – January 2018 billing period.

Qualifying customers will receive a credit on a future bill for any usage their account was billed for beyond the premises' billing average for the previous twelve billing cycles (i.e., the premises' 2-year billing average)

Customers should not withhold any payments in anticipation of a credit. Failure to pay a bill in full may subject the customer to delinquency penalties and water shut-off per normal procedure for delinquent accounts.