Frequently Asked Questions about the Thomas Fire

I've been evacuated, when can I return home?

All mandatory evacuation orders have been lifted for the City of Ventura.

What is the fire department doing to protect the City?

The fire department is doing everything in their power to protect life and safety within the City. Currently public safety officials, city and county staff, and firefighters are performing “mop-up” procedures. This includes updating utility infrastructure to get all services back online, removing hazardous materials from the public right of way, and performing any fire extinguishing that may still be necessary.

What resources are available to me and my family?

Please visit for comprehensive information on recovery efforts. 

Additional resources:

City of Ventura

  • Information including mandatory evacuation map, boil advisory map, etc.:
  • City of Ventura Information Hotline: 805-477-3711
  • Ventura Water Customer Care: 805-667-6500
  • City of Ventura Community Development: 805-654-7893; 805-654-7894
  • City of Ventura Building and Safety: 805-654-7869
  • City of Ventura Code Enforcement: 805-658-4711
  • City of Ventura Public Works Land Development: 805-654-7829; 805-654-7714
  • City of Ventura Fire Department – NON-EMERGENCY: 805-339-4300
  • City of Ventura Police Department – NON-EMERGENCY: 805-650-8010

Ventura County

  • Information regarding evacuations, road closures, utility phone numbers, etc: or
  • Information regarding recovery process (debris removal, permitting, etc.): · Ventura County Consumer Rights Protection:; 805-654-5000
  • Ventura County Emergency Operations Center Hotline: 805-465-6650 
  • Ventura County Health Care Agency:; 805-677-5110 
  • Ventura County Human Services Agency:; 805-654-5000 
  • Ventura County Recorder’s Office:; 805-654-3665 
  • Ventura County Tax Assessor:; 805-654-2181 
  • Ventura County Resource Management Agency:; 805-654-2494 
  • Ventura County Environmental Health:; 805-654-2813

Other Resources 

  • Red Cross:; 805-987-1514 
  • Southern California Edison:; 800-611-1911 
  • Southern California Gas Company:; 877-238-0092 
  • Ventura County Office of Education:; 805-383-1900 
  • Ventura Unified School District:; 805-641-5000 
  • United States Post Office:; (800) 275-8777 
  • Department of Insurance:; (800) 927-4357

Where are evacuation shelters located? Can I bring my pets?

City of Ventura

  • Ventura County Fairgrounds (Red Cross - Includes an Animal Shelter for all types of animals) – 10 W Harbor Blvd, Ventura, CA Closed December 22, 2017


  • Recreational Center (Includes an Animal Shelter for small animals - preferably in crates) 516 Ocean Road, Santa Barbara, CA Closed December 22, 2017

Evacuees with Access & Functional Needs

Residents with Access and Functional Needs are welcome at all Red Cross Shelters. If you have an access or functional need, please advise Red Cross staff when you register.

The American Red Cross in the Central California Region is raising money and providing volunteers in support of Thomas Fire relief and recovery efforts in Ventura County, CA. Our local volunteers were immediately on the ground during the night of December 4, 2017, working into the morning to open three shelters for 600 residents. Red Cross shelters provide for the immediate needs of those evacuated, including a safe place to stay, food (meals, snacks), water, showers, health services, emotional support, information, and other support resources for displaced individuals, families, pets, and livestock. Impacted residents in Ventura County are welcome to stop by during the day for support services, even if they choose to spend the night elsewhere.

What can I do to help?

The American Red Cross is hosting training classes for volunteers in response to the Thomas Fire. More information here

United Way of Ventura County, the American Red Cross of Ventura County and the Ventura County Sheriff's Office of Emergency Services have formed a strategic partnership to support those affected by the Thomas Fire.  Donations can be made by texting UWVC to 41444, online at or calling 805-485-6288. Checks may be sent to the United Way office at 702 County Square Drive, Suite 100, Ventura, CA 93003. Please write “Thomas Fire Fund” in the memo.

Is it safe to drink/use water?

It is no longer necessary to boil tap water or to consume bottled water in the City of Ventura.

The City of Ventura has been notified by the State Water Resources Control Board that citywide, it is no longer necessary to boil water or consume bottled water.  Please refer to the attached map for a visual reference of the city wide boil advisory lift.  

 For more information, please contact:

  • Ventura Water Customer Care at 805-667-6500
  • State Water Resources Control Board – Drinking Water Field Operations Branch District Office at 805-566 -1326
  • Ventura County Environmental Health Dept. 805 -654-2813 

When will utilities be restored?

Southern California Edison has advised that there will be pockets of power outages in regions affected by the Thomas Fire as they assess damages and complete repairs. A map of current outages can be found here. If you see a downed power line, please call 911. If you have questions regarding your specific service from Southern California Edison, please call 800-611-1911.

SoCalGas reports that the fire has not caused any significant impacts to the system.  Customers should report gas leaks by calling 911 or 1-800-427-2200. For updated information, visit

Ventura Water customers can call Customer Care at 805-667-6500.

What do I do if I see a downed power line?

Don’t touch it. Call 911 and inform Public Safety personnel of the location of the downed power line immediately.

Will my trash be picked up?

Trash pickup in evacuation areas has been put on hold until further notice. All other areas are on their regular trash pick-up schedule as long as the trash pick-up truck can get access.

Will my mail be delivered?

Mail will be delivered on the regular schedule to areas where delivery vehicles can get access. All other areas where delivery vehicles do not have access will not receive any mail.

Are City facilities open?

City Hall is open during normal operation hours. Community Park is available in limited capacity, Arroyo Verde Park, West Park,  and Avenue Adult Center are closed until further notice. Additionally, Brakey, Summit and Ferro gates are closed to Grant Park as well as Ventura Botanical Garden Trails. The bike path between Shell Road and Stanley Ave,and Barranca Vista Park are now open.All other facilities are expected to be open at this time. 

How do I find out if someone is safe?

If your are looking for loved ones who have evacuated due to wildfires, please visit The Red Cross Safe and Well website allows individuals to register and post messages to indicate that they are safe, or to search for loved ones.

When is the fire going to be out?

At this time there is 88% containment of the fire. 

How will I know when it is time to evacuate?

Please stay connected by visiting which will provide notification of evacuation schedules. Don’t wait for emergency responders to come to your door. You can evacuate voluntarily at any time.

Where can I get more information?

Up-to-date information is available from Ventura County:

Are schools open?

Ventura Unified School District will reopening January 8, 2018. For additional information regarding school closures please visit or contact schools directly.