Water and Wastewater: COVID-19 (Coronavirus) Information

Your Tap Water is Safe to Drink

Drinking Water

  • Ventura Water is committed to providing its customers with safe, reliable, and quality water services 24 hours a day, 7 days a week. The City’s water supply meets all stringent state and federal drinking water requirements.
  • COVID-19 (Coronavirus) has no impact on the quality or supply of your tap water. Your tap water is safe and available to drink.
  • While it’s always advisable to stock bottled water at home in the case of emergencies, Ventura Water does not expect the COVID-19 (Coronavirus) to disrupt service to our customers.
No wipes in the pipes

Wastewater

  • Standard wastewater treatment and disinfectant processes are effective at treating viruses and pathogens. 
  • As a reminder: please do not flush wipes down the drain or toilet. "Flushable" wipes do not disintegrate, creating serious problems in our sewer system. Rather than flushing, please dispose of these products in the trash.
Ventura Water Payment Options

Payment Options

Beginning Wednesday, March 18, 2020, all City facilities will be closed to the public until further notice. Ventura Water customers can pay their water bills using the following options: 

  • Drop Box locate in front of Ventura City Hall at 501 Poli Street, Ventura, CA 93001
  • Mail to: Ventura Water, P.O. Box 612770, San Jose, CA 95161-2770
  • 3rd Party payment options: 

3rd Party payment options are available using a checking or savings account, debit, or credit card (VISA or Mastercard).
 
Please note that a $3.95 convenience fee will be charged for each online transaction and a $4.25 convenience fee will be charged for each phone transaction. The fee is paid directly to the processing company.

Utility Billing Updates

Utility Billing Updates

On Sunday, March 15, 2020, the City of Ventura declared a Local State of Emergency. In response, Ventura Water implemented a number of utility billing adjustments to support our customers during this challenging time.

  • The City of Ventura is suspending water shutoffs for non-payments from March 15, 2020 through May 11, 2020, at which time this rule will be reevaluated.
  •  All new Ventura Water late fees are suspended from March 15, 2020 through May 11, 2020, at which time this rule will be reevaluated.
  • The City of Ventura is granting payment extensions and installment agreements to Ventura Water customers who are impacted by COVID-19 (Coronavirus) restrictions. Please contact Customer Care at 805-667-6500 for additional information.

Ventura Water will continue to work with our customers to ensure there is no undue financial hardships as a result of COVID-19 (Coronavirus) restrictions. For questions call Ventura Water’s Customer Care at 805-667-6500.