On March 15, 2020, the City of Ventura declared a Local State of Emergency. In response, Ventura Water implemented a number of utility billing adjustments to support our customers during this challenging time.
COVID-19 Utility Billing Policies Are Ending October 1, 2021
In accordance with the Governor’s Executive Order, on Friday, October 1, 2021, Ventura Water will resume its normal billing procedures. This will include assessing late fees and eventual water shutoffs for non-payments. Ventura Water remains committed to providing support to customers undergoing financial hardships as a result of COVID-19. Customers can discuss options with our Customer Care team by calling (805) 667-6500.
COVID-19 Rent/Utility Relief
The California state funded COVID-19 Rent Relief Program has funding available for eligible renters who have been impacted by COVID-19 and need help paying past due or future utility bills. Eligible renters may receive assistance for unpaid utility payments dating back to April 1, 2020, or for future utility payments, which will both be compensated at 100% of cost, limited to a total of 12 months, and paid directly to the utility provider. To check eligibility and apply, visit HousingIsKey.com or call (833) 430-2122.
Ventura Water customers can pay their water bills using the following options:
3rd Party payment options are available using a checking or savings account, debit, or credit card (VISA or Mastercard).
Please note that a $3.95 convenience fee will be charged for each online transaction and a $4.25 convenience fee will be charged for each phone transaction. The fee is paid directly to the processing company.
Starting Monday, July 12, 2021, in-person payments can be made at the City Hall Treasury Office, Room #107. Patrons and vendors visiting City facilities and City Hall will be required to wear masks when indoors, and physical distancing shall be practiced