- Ventura Water
- About Your Water
- COVID- 19 Water and Wastewater
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On March 15, 2020, the City of Ventura declared a Local State of Emergency. In response, Ventura Water implemented a number of utility billing adjustments to support our customers during this challenging time.
Pending further legislation under the California Water and Wastewater Arrearages Payment Program, the current moratorium on water shutoffs for non-payments has been extended through December 31, 2021. Late fee assessments will continue to be suspended until further notice. Ventura Water remains committed to providing support to customers undergoing financial hardships as a result of COVID-19 and will continue to assist with flexible payment arrangements. Customers can discuss options with our Customer Care team by calling (805) 667-6500.
COVID-19 Rent/Utility Relief
The California state funded COVID-19 Rent Relief Program has funding available for eligible renters who have been impacted by COVID-19 and need help paying past due or future utility bills. Eligible renters may receive assistance for unpaid utility payments dating back to April 1, 2020, or for future utility payments, which will both be compensated at 100% of cost, limited to a total of 12 months, and paid directly to the utility provider. To check eligibility and apply, visit HousingIsKey.com or call (833) 430-2122.
Ventura Water customers can pay their water bills using the following options:
3rd Party payment options are available using a checking or savings account, debit, or credit card (VISA or Mastercard).
Please note that a $3.95 convenience fee will be charged for each online transaction and a $4.25 convenience fee will be charged for each phone transaction. The fee is paid directly to the processing company.
For questions call Ventura Water’s Customer Care at: (805) 667-6500