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Water and Wastewater: COVID-19 (Coronavirus) Information
Drinking Water
- Ventura Water is committed to providing its customers with safe, reliable, and quality water services 24 hours a day, 7 days a week. The City’s water supply meets all stringent state and federal drinking water requirements.
- COVID-19 (Coronavirus) has no impact on the quality or supply of your tap water. Your tap water is safe and available to drink.
- While it’s always advisable to stock bottled water at home in the case of emergencies, Ventura Water does not expect the COVID-19 (Coronavirus) to disrupt service to our customers.
Wastewater
- Standard wastewater treatment and disinfectant processes are effective at treating viruses and pathogens.
- As a reminder: please do not flush wipes down the drain or toilet. "Flushable" wipes do not disintegrate, creating serious problems in our sewer system. Rather than flushing, please dispose of these products in the trash.
Payment Options
Beginning Wednesday, March 18, 2020, all City facilities will be closed to the public until further notice. Ventura Water customers can pay their water bills using the following options:
- Drop Box locate in front of Ventura City Hall at 501 Poli Street, Ventura, CA 93001
- Mail to: Ventura Water, P.O. Box 612770, San Jose, CA 95161-2770
- 3rd Party payment options:
- Toll-free phone at 1-844-278-9127
- Online at www.cityofventura.ca.gov/online_services
3rd Party payment options are available using a checking or savings account, debit, or credit card (VISA or Mastercard).
Please note that a $3.95 convenience fee will be charged for each online transaction and a $4.25 convenience fee will be charged for each phone transaction. The fee is paid directly to the processing company.
Program Update
The health and safety of our community is our top priority. On March 15, 2020, the City of Ventura declared a local Health Emergency in response COVID-19 (Coronavirus). To date, City facilities remain closed to the public including Sanjon Maintenance Yard and the Ventura Water Reclamation Facility. As a result, the Residential Recycled Water Mobile Reuse Program has been suspended until further notice.
The City continues to follow the guidelines and best practices identified by the State, CDC, and County Health Officials. We appreciate your understanding as we navigate this dynamic situation.
For questions regarding the Residential Recycled Water Mobile Reuse Program contact Jason Wong at (805) 677-4135.
Utility Billing Updates
On Sunday, March 15, 2020, the City of Ventura declared a Local State of Emergency. In response, Ventura Water implemented a number of utility billing adjustments to support our customers during this challenging time.
- The City of Ventura is suspending water shutoffs for non-payments from March 15, 2020 through September 21, 2020.
- All new Ventura Water late fees are suspended from March 15, 2020 through September 21, 2020.
- The City of Ventura is granting payment extensions and installment agreements to Ventura Water customers who are impacted by COVID-19 (Coronavirus) restrictions. Please contact Customer Care at (805) 667-6500 for additional information.
Ventura Water will continue to work with our customers to ensure there is no undue financial hardships as a result of COVID-19 (Coronavirus) restrictions. For questions call Ventura Water’s Customer Care at (805) 667-6500.