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Water and Wastewater: COVID-19 (Coronavirus) Information
Utility Billing Updates
On March 15, 2020, the City of Ventura declared a Local State of Emergency. In response, Ventura Water implemented a number of utility billing adjustments to support our customers during this challenging time.
- The City of Ventura is suspending water shutoffs for non-payments until further notice.
- All new Ventura Water late fees are suspended until further notice.
- The City of Ventura is granting payment extensions and installment agreements to Ventura Water customers who are impacted by COVID-19 (Coronavirus) restrictions. Please contact Customer Care at (805) 667-6500 for additional information.
COVID-19 Utility Billing Policies Are Ending October 1, 2021
In accordance with the Governor’s Executive Order, on Friday, October 1, 2021, Ventura Water will resume its normal billing procedures. This will include assessing late fees and eventual water shutoffs for non-payments. Ventura Water remains committed to providing support to customers undergoing financial hardships as a result of COVID-19. Customers can discuss options with our Customer Care team by calling (805) 667-6500.
COVID-19 Rent/Utility Relief
The California state funded COVID-19 Rent Relief Program has funding available for eligible renters who have been impacted by COVID-19 and need help paying past due or future utility bills. Eligible renters may receive assistance for unpaid utility payments dating back to April 1, 2020, or for future utility payments, which will both be compensated at 100% of cost, limited to a total of 12 months, and paid directly to the utility provider. To check eligibility and apply, visit HousingIsKey.com or call (833) 430-2122.
Payment Options
Ventura Water customers can pay their water bills using the following options:
- Drop Box locate in front of Ventura City Hall at 501 Poli Street, Ventura, CA 93001
- Mail to: Ventura Water, P.O. Box 612770, San Jose, CA 95161-2770
- 3rd Party payment options:
- Toll-free phone at (844) 278-9127
- Online at www.cityofventura.ca.gov/online_services
3rd Party payment options are available using a checking or savings account, debit, or credit card (VISA or Mastercard).
Please note that a $3.95 convenience fee will be charged for each online transaction and a $4.25 convenience fee will be charged for each phone transaction. The fee is paid directly to the processing company.
Starting Monday, July 12, 2021, in-person payments can be made at the City Hall Treasury Office, Room #107. Patrons and vendors visiting City facilities and City Hall will be required to wear masks when indoors, and physical distancing shall be practiced
Drinking Water
- Ventura Water is committed to providing its customers with safe, reliable, and quality water services 24 hours a day, 7 days a week. The City’s water supply meets all stringent state and federal drinking water requirements.
- COVID-19 (Coronavirus) has no impact on the quality or supply of your tap water. Your tap water is safe and available to drink.
- While it’s always advisable to stock bottled water at home in the case of emergencies, Ventura Water does not expect the COVID-19 (Coronavirus) to disrupt service to our customers.
Wastewater
- Standard wastewater treatment and disinfectant processes are effective at treating viruses and pathogens.
- As a reminder: please do not flush wipes down the drain or toilet. "Flushable" wipes do not disintegrate, creating serious problems in our sewer system. Rather than flushing, please dispose of these products in the trash.