Frequently Asked Questions

  1. Why do water and wastewater rates need to change?
  2. Why would rates change if we currently have enough water?
  3. Would rates change if we did not need additional water supplies?
  4. Has conservation helped to address water supply needs?
  5. How does new development affect rates?
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Ventura River Watershed

  1. How can I start or stop my water service?
  2. How do I establish an online account
  3. How do I update or change my payment information?
  4. How can I pay my water bill?
  5. How do I view my water bill?
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  1. What is the VenturaWaterPure Program?
  2. How does the program work?
  3. What are the benefits of VenturaWaterPure?
  4. How does VenturaWaterPure help with Ventura’s water supply?
  5. What are the program components?
  6. How will the water be treated?
  7. Is potable reuse safe?
  8. Has Ventura tested advanced treatment?
  9. Is Ventura the first to use this technology?
  10. What are the major program milestones?
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  1. What does AMI stand for?
  2. How does AMI system work?
  3. Why are the meters being replaced?
  4. Are all meters being replaced?
  5. Will my water bill look different?
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  1. What is SB 606 and AB 1668?
  2. What are urban water use targets?
  3. How will the new laws impact customers?
  4. Will individual residents and businesses be fined for not meeting water use targets?
  5. Will it be illegal to take a shower and wash clothes in the same day, as reported in the media?
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