Waivers, Forms & Policies

Registration & Policies

Class Registration

There are 2 easy ways to register:

ONLINE

Register and pay online via ActiveNet at: www.cityofventura.ca.gov/register

  1. Search for your activity using the activity name or activity code
  2. Add the activity to your shopping cart then complete your registration and payment using a credit card

BY PHONE

Call 805-658-4726 and a Customer Service Representative will assist you with your registration.

Registration Information

  • Pre-registration is required for all classes.
  • Classes may be canceled due to low enrollment.
  • All registrations are taken on a first come first serve basis.
  • Waiting lists will be established if a program is full. If space becomes available, we will contact you. You will not be charged for the class unless you are enrolled.

Credit Cards

We gladly accept Discover, Mastercard, Visa, and American Express.

Non-Resident Fee

A 10% surcharge is applied to each registered activity, in an amount not to exceed $20 per activity registration, to customers who live outside Ventura City limits. The surcharge helps defray the costs to maintain City parks and facilities, funded by resident taxes, that are used for classes and activities. This surcharge does not apply to adult sports leagues.

Class Refund Policy

If a class is canceled by the department, a full refund will be issued.

Customer cancellations received 5-days before the first class, unless otherwise noted, are eligible for full refund minus a $10 service fee.

Customer cancellations made less than 5-days before the first class, failure to attend a program, and no-shows are not eligible for a refund.

Camp Refund Policy

Customers who cancel: (10) ten calendar days or more before the first day of camp may receive a full refund minus a $25 service fee. Customers who cancel (9) nine calendar days to (1) one day before the first day of camp may receive a 50% refund. Customer cancellations made on or after the first day of camp will not be eligible for a refund.  

Failure to attend and no-shows will not be granted a refund. 

If a camp does not meet its minimum registration level it may be cancelled.  If this occurs, you will be given the opportunity to either transfer to another camp or receive a full refund. 

In-Person Activities

We continue to follow State and County safety guidance in response to COVID-19. Programs are modified and follow all health mandates and guidance. We will continue to update our programs and make further adjustments as things change.

Virtual Environments

Participants are responsible for ensuring their child’s and/or their environment is safe and free from obstructions, and that any use of thirdparty applications (Zoom, Google Hangouts, Microsoft Teams, etc.) is done at your own risk.

We’re Only Human

Sometimes we make mistakes. Please do not hesitate to let us know if you find anything that does not make sense or appears to be an error.

Americans with Disabilities Act (ADA) Notice

In compliance with the Americans with Disabilities Act (ADA), the City will make reasonable accommodations to make programs and services accessible to individuals with disabilities by calling 805-658-4726 or the California Relay Service.