Short-Term Vacation Rentals
A short-term vacation rental (STVR) is a "dwelling unit" other than a dwelling unit located in a "hotel", that is rented to a tenant for a period of not more than 30 consecutive days. An STVR in the City of Ventura is required to: 1) have an active STVR Permit, 2) have an active City of Ventura business license, and 3) collect and remit Transient Occupancy Tax at 10% of the rents received (on stays of less than 30 days per tenant).
It is important for owners to be familiar with and adhere to the Performance Standards for operating an STVR. Owners are also responsible to ensure their renters and their guests comply with these Performance Standards. You may read a full copy of the Short-Term Vacation Rentals ordinance here: San Buenaventura Municipal Code - 6.455
How to Report a Short-Term Vacation Rental Violation
There are 3 ways to report an STVR violation:
1) Call the STVR Hotline: (805) 307-5092
This hotline is available 24-hours, including weekends. When you call the STVR hotline, you will reach a hotline operator who will log the complaint and the operator will contact the person responsible for responding to nuisance complaints for the particular STVR. The hotline operator will also provide you an incident ID number so that you may track the complaint for future reference.
- To view or update an existing incident with an Incident ID click on View Incident.
2) Nuisance Response Plan
Directly contact the person designated by the property owner as responsible for resolving STVR complaints within 45 minutes. This is often the owner or a manager and is available by phone 24-hours a day to respond to nuisance complaints caused by their tenants. You may search the Nuisance Response Plan for an STVR by property address.
If you would like to create a record of the violation with the City you should file a Violation Report (see below). Please file a report close to the occurrence of the incident. For after-hours violations, the following day is sufficient.
3) File a Violation Report
File a Violation Report with the City. Please answer as many fields as possible as this assists the City with any followup. Include any relevant pictures or documents by using the upload feature. Please note, any report filed when City offices are closed will not be responded to until the City offices are once again open. If your concern is urgent and requires a more immediate response, please use one of the other methods listed above.