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Free Direct Pay Program
Ventura Water offers a free direct pay program so that customers can have their payments automatically deducted from their designated bank account. To enroll, simply return the completed Automatic Utility Payment Application (PDF) with your signature and a voided check or call Customer Care at 805-667-6500 to request an application brochure (PDF).
Online
One-time payment options are available at My Ventura Water or by toll-free phone 844-278-9127
- Checking or Savings Account
- Debit Card (VISA or MasterCard)
- Credit Card (VISA or MasterCard)
Please note that a $3.95 convenience fee will be charged for each transaction online. For payment by phone a $4.25 convenience fee will be charged.
In the mailing envelope provided with your bill, enclose the detachable portion of your bill, along with a check or money order made payable to the Ventura Water for the amount due. Please do not enclose cash or coin. If the envelope provided is lost, mail to:
Ventura Water
P.O. Box 612770
San Jose, CA 95161-2770
In Person
Payments using cash, check, money order, Visa and/or MasterCard, can be made in person at: City Hall - Treasury Department
Room 107
501 Poli Street
Ventura, CA 93001
| Mondays | Tuesdays | Wednesdays | Thursdays | Fridays |
|---|---|---|---|---|
| 7:30 AM - 5:00 PM | 7:30 AM - 5:00 PM | 7:30 AM - 5:00 PM | 9:00 AM - 5:00 PM | 7:30 AM - 5:00 PM |
Please note:
Offices are closed alternate Fridays, weekends and holidays. Please reference 2019 City Hall Business Hours & Directions
After hours payments (check or money order only - no cash) can be placed in the white drop box located in front of City Hall 24-hours a day. Please note that drop box payments are credited to the account the next business day.
View Your Billing Account Information Online
Customers are able to view water and wastewater account(s) at My Ventura Water.
To get started, follow 2 easy steps:
- Step 1: Go to My Ventura Water
- Step 2: Create Account and follow the instructions. (You will need your customer specific account number and telephone number of record to verify your account).
If you have any questions or need help, please contact Customer Care from 9:00 am to 4:30 pm Monday through Friday (closed alternate Fridays, weekends and holidays).
For questions call 805-667-6500 or email myvtawater@cityofventura.ca.gov