COVID-19 Utility Billing Policies Ending April 30, 2022
Due to the State lifting the COVID-19 billing moratorium mandate, Ventura Water will resume its normal billing procedures starting on Sunday, May 1, 2022. This will include assessing late fees, door tag fees, and eventual water shutoffs for non-payments. Ventura Water remains committed to providing support to customers undergoing financial hardships. For questions or to discuss payment options, please call Ventura Water's customer care team at (805) 667-6500.
Free Direct Pay Program
Ventura Water offers a free direct pay program so that customers can have their payments automatically deducted from their designated bank account. To enroll, simply return the completed Automatic Utility Payment Application (PDF) with your signature and a voided check or call Customer Care at (805) 667-6500 to request an application brochure (PDF).
Online
One-time payment options are available at My Ventura Water or by toll-free phone (844) 278-9127
- Checking or Savings Account
- Debit Card (VISA or MasterCard)
- Credit Card (VISA or MasterCard)
Please note that a $3.95 convenience fee will be charged for each transaction online. For payment by phone a $4.25 convenience fee will be charged.
In the mailing envelope provided with your bill, enclose the detachable portion of your bill, along with a check or money order made payable to the Ventura Water for the amount due. Please do not enclose cash or coin. If the envelope provided is lost, mail to:
Ventura Water
P.O. Box 612770
San Jose, CA 95161-2770
Drop Box
Due to increased COVID-19 cases countywide, the City of Ventura will temporarily close all City facilities, effective January 3 through Sunday, February 13, 2022.
Ventura Water customers can pay their water bills using the following options:
- Drop Box locate in front of Ventura City Hall at 501 Poli Street, Ventura, CA 93001
- Please note, Drop Box payments are credited to the account the next business day.
- Mail to: Ventura Water, P.O. Box 612770, San Jose, CA 95161-2770
- 3rd Party payment options:
- Toll-free phone at (844) 278-9127
- Online at www.cityofventura.ca.gov/online_services
3rd Party payment options are available using a checking or savings account, debit, or credit card (VISA or Mastercard).
Please note that a $3.95 convenience fee will be charged for each online transaction and a $4.25 convenience fee will be charged for each phone transaction. The fee is paid directly to the processing company.
For questions call Ventura Water’s Customer Care at: (805) 667-6500
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View Your Billing Account Information Online
Customers are able to view water and wastewater account(s) at My Ventura Water.
To get started, follow 2 easy steps:
- Step 1: Go to Web Connect
- Step 2: Create Account and follow the instructions. (You will need your customer specific account number and telephone number of record to verify your account).
If you have any questions or need help, please contact Customer Care from 9 am to 4:30 pm Monday through Friday (closed alternate Fridays, weekends, and holidays).
For questions call (805) 667-6500 or email myvtawater@cityofventura.ca.gov