Step 1:
Confirm your residence was within the Mandatory Evacuation Area.
If your residence is not within the Mandatory Evacuation Area, you will not qualify.
Step 2:
If your residence was within the Mandatory Evacuation Area and saw increased water usage in the November 2017 - January 2018 billing period, please complete a Billing Adjustment Form.
If your account does not show an increase in usage beyond your 2-year average during this time, you will not qualify.
Step 3:
Qualifying customers will be provided with a credit on a future bill for any usage beyond their 2-year billing average. The credit will be processed and issued in approximately 8 - 12 weeks.