Thomas Fire Billing Adjustment

On Tuesday, January 30, 2018, City Council directed Ventura Water staff to implement a process to provide adjustments for qualifying customers who experienced irregularly high water usage during the Thomas Fire.

A billing adjustment form is available for residents located within the Thomas Fire Mandatory Evacuation Area that had increased water usage through the November 2017–January 2018 billing period.

Qualifying customers will receive a credit on a future bill for any usage their account was billed for beyond the premises' billing average for the previous twelve billing cycles (i.e., the premises' 2-year billing average)

Customers should not withhold any payments in anticipation of a credit. Failure to pay a bill in full may subject the customer to delinquency penalties and water shut-off per normal procedure for delinquent accounts.

For questions contact Ventura Water's Customer Care at (805) 667-6500.

  1. Steps for Qualification
  2. FAQs

Step 1:


Confirm your residence was within the Mandatory Evacuation Area.

If your residence is not within the Mandatory Evacuation Area, you will not qualify.

Step 2:


If your residence was within the Mandatory Evacuation Area and saw increased water usage in the November 2017 - January 2018 billing period, please complete a Billing Adjustment Form.

If your account does not show an increase in usage beyond your 2-year average during this time, you will not qualify.

Step 3:


Qualifying customers will be provided with a credit on a future bill for any usage beyond their 2-year billing average.The credit will be processed and issued in approximately 8 - 12 weeks.