Thomas Fire Billing Adjustment

On Tuesday, January 30, 2018, City Council directed Ventura Water staff to implement a process to provide adjustments for qualifying customers who experienced irregularly high water usage during the Thomas Fire.

A billing adjustment form is available for residents located within the Thomas Fire Mandatory Evacuation Area that had increased water usage through the November 2017 – January 2018 billing period.

Qualifying customers will receive a credit on a future bill for any usage their account was billed for beyond the premises' billing average for the previous twelve billing cycles (i.e., the premises' 2-year billing average)

Customers should not withhold any payments in anticipation of a credit. Failure to pay a bill in full may subject the customer to delinquency penalties and water shut-off per normal procedure for delinquent accounts.

For questions contact Ventura Water's Customer Care at 805-667-6500.

  1. Steps for Qualification
  2. FAQs

Step 1:

Confirm your residence was within the Mandatory Evacuation Area.

If your residence is not within the Mandatory Evacuation Area, you will not qualify.

Step 2:

If your residence was within the Mandatory Evacuation Area and saw increased water usage in the November 2017-January 2018 billing period, please complete a Billing Adjustment Form.

If your account does not show an increase in usage beyond your 2-year average during this time, you will not qualify.

Step 3:

Qualifying customers will be provided with a credit on a future bill for any usage beyond their 2-year billing average.The credit will be processed and issued in approximately 8-12 weeks.